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All orders are processed within 1 to 3 business days after payment confirmation.Once shipped, you will receive an email with your tracking number and a link to monitor your order status in real time.
Deliveries are made from Monday to Friday, except on public holidays.In some cases, deliveries may occur on Saturdays or Sundays, depending on the carrier and destination.
The estimated delivery time is between 20 and 45 calendar days, depending on your region and the product’s availability.Delays may occur due to customs inspections, high demand periods, or local logistics restrictions.
Shipping is free for all national and international destinations, unless otherwise stated on the product page.
Once your order has shipped, you will receive an email containing the tracking code.Please allow 3 to 7 business days for tracking information to update after shipment.
Carriers will make up to three delivery attempts to the address provided.If all attempts fail, the order will be returned to our distribution center.In such cases, the customer must contact our Customer Service Center to arrange a new shipment.
After the order is confirmed, it is not possible to modify the delivery address.If you notice an incorrect address, please contact us immediately via email or through our support page.
Our delivery partners are not authorized to:
Enter private premises or residences.
Install or handle any product.
Open packages.
Deliver to minors or people without proper identification.
If you receive a damaged, defective, or incomplete package, please contact our Customer Service within 48 hours of delivery.Provide photos or videos of the item and packaging to help us resolve the issue quickly.
If you have any questions about shipping or delivery, please reach out to us through:📧 Email: info@tienda.com📞 Customer Service: available Monday to Saturday, 8:00 a.m. to 6:00 p.m.
We’re always here to help ensure your order arrives safely and on time.
