Privacy Policy

1. Commitment to Privacy

Tienda Gran Descuentos is committed to transparency, privacy, and the security of our customers’ data throughout every interaction with our website. This Privacy Policy explains what information we collect, how we use it, store it, and when we may delete it.

Customer registration data is not shared with third parties, except when necessary for order delivery, invoicing, or participation in promotions requested by the customer. Personal data is essential to ensure that your order reaches your address safely and within the established delivery time.

2. Purpose of Data Collection

We use customer data to:

Deliver purchased products or services;
Keep customers informed about order status;
Coordinate delivery or service with partners;
Process exchanges or returns;
Send updates, offers, and promotions to improve the shopping experience.

3. Customer Rights

According to the General Data Protection Law (LGPD), customers have the right to request, at any time and upon formal request, information about the personal data processed by the Store.

To ensure full understanding of this policy, here are some key terms:

Customer: Any individual purchasing products or services through the Store’s website, app, or physical locations.
Personal Data: Any information that can identify an individual, directly or in combination with other data.
Data Processing: Actions such as collection, storage, classification, access, use, distribution, modification, or deletion of personal data.
Data Subject: Any individual whose personal data is processed by the Store.
Purpose: The goal of collecting or using the data.
Necessity: Limiting data processing to what is strictly necessary for the stated purpose.
Consent: The clear authorization provided by the data subject to process their data for a specific purpose. Consent can be revoked at any time.

4. Scope of the Privacy Policy

This policy applies to all customers of Tienda Gran Descuentos, whether through the website, mobile app, or physical stores, whose data is processed by the company.

5. Data We Collect

We collect information provided directly by customers, such as:

Full name, email, identification document, date of birth, gender, address, phone numbers, and payment details.

We also collect data automatically through cookies and analytics tools when you:

Navigate our website;
Click on ads or promotional emails;
Interact with our Customer Service;
Participate in surveys, contests, or promotions.

Information may also be obtained from:

Public databases;
Credit bureaus;
Trusted data providers and marketing partners.

6. Why We Use Personal Data

We process personal data to:

Fulfill orders and deliver products;
Optimize customer interaction and experience;
Ensure website and data security;
Comply with legal and regulatory obligations;
Conduct administrative, analytical, and marketing operations;
Prevent and investigate fraudulent or illegal activities.

7. Marketing Communications

The Store may send personalized marketing messages (email, SMS, or WhatsApp) about offers and products relevant to your interests.
You may opt out at any time via “My Account” or the unsubscribe link in each message.

8. Data Sharing

Your information is shared only when necessary to:

Deliver products and services (with logistics and payment partners);
Resolve disputes or legal matters;
Maintain operational systems and secure infrastructure (with IT and hosting providers).

We do not sell or rent your personal data.

9. International Data Transfers

As the internet operates globally, some services used by the Store may involve data transfers to other countries.
In such cases, all processing complies with the LGPD and includes contractual safeguards to ensure the same level of protection as in Brazil.

10. Data Retention

Your personal data is stored for as long as necessary to meet legal, regulatory, or operational requirements. Once the purpose is fulfilled, the data is securely deleted.

11. Customer Rights (LGPD)

Customers have the right to:

Confirm the existence of data processing;
Access their personal data;
Correct inaccurate or outdated information;
Request anonymization or deletion of unnecessary data;
Request data portability;
Revoke consent;
Receive information about data sharing;
Understand the consequences of refusing to provide consent.

Requests can be submitted via email, and the Store has 15 days to respond in accordance with the LGPD.

12. Cookies and Similar Technologies

Cookies help us personalize your experience by:

Saving shopping preferences;
Remembering login sessions;
Showing relevant ads;
Improving site performance and preventing fraud.

You can disable cookies in your browser settings, but this may limit certain website features.

13. Data Security

The Store uses advanced encryption and security protocols to protect customer data.
We recommend not sharing your login or password with anyone and always logging out after accessing your account, especially on public computers.
We never request personal or banking information via phone, WhatsApp, SMS, or email.

14. Policy Updates

This Privacy Policy may be updated periodically. In the event of material changes, customers will be notified by email.

15. Data Protection Officer (DPO)

Our Data Protection Officer acts as the communication channel between the Store, customers, and the National Data Protection Authority (ANPD).
For questions or data-related requests, contact us via email: privacidad@tiendagrandesdescuentos.com

24/7 Customer Service — We typically respond within a few hours.